Privacy Policy
How Crawl Space of Clarksville collects, uses, and protects your personal information.
Effective Date: July 15, 2026
Crawl Space of Clarksville ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect when you interact with our website (crawlspaceofclarksville.com), submit a lead form, call us, or otherwise engage with our services, and how we use and protect that information.
1. Information We Collect
When you submit our contact form or otherwise communicate with us, we may collect:
- Your name (first and last)
- Phone number
- Email address
- Home or property address
- Details about your crawl space concern, timeline, and property size
- Any additional information you choose to share in the message field
We may also collect standard technical data automatically, including IP address, browser type, device type, referring URL, and pages visited, through analytics tools.
2. How We Use Your Information
We use the information you provide to:
- Contact you by SMS text message, phone call, or email to schedule your free crawl space inspection
- Send appointment confirmations, reminders, and follow-ups
- Provide written estimates and answer questions about our services
- Send service updates related to work we perform for you
- Respond to inquiries and provide customer support
- Comply with legal obligations and enforce our terms of service
3. SMS/Text Message Consent and Opt-Out
How you opt in: You may provide your phone number and consent to receive SMS text messages from us through the following mechanisms on our website:
- Submitting the contact/inspection request form on our contact page
- Entering your phone number in the chat widget that appears on our site
- Verbally providing your phone number during a phone call and confirming SMS consent
By providing your phone number through any of these mechanisms, you expressly consent to receive SMS text messages from Crawl Space of Clarksville regarding your inspection request, scheduling, appointment reminders, and service updates. Message and data rates may apply. Message frequency varies based on the stage of your inquiry (typically 2-6 messages per active inquiry).
Opting out: You may opt out of SMS messages at any time by replying STOP to any text message we send. You may also reply HELP at any time for assistance, or contact us directly at (931) 429-3916.
Consent to receive SMS messages is not a condition of purchase. Opting out of SMS will not affect your ability to receive service from us through other channels (phone or email).
No sharing of opt-in data: Mobile information (phone numbers) and SMS opt-in consent data will not be shared with any third parties for marketing or promotional purposes. Information sharing with subcontractors supporting our services (such as our CRM provider GoHighLevel and SMS carrier Twilio) is permitted only as necessary to deliver messages you have consented to receive. All other categories of information may be shared as described in this Privacy Policy.
4. How We Share Your Information
We do not sell your personal information. We share your information only with:
- Service providers we use to operate our business, such as our CRM (GoHighLevel), SMS/phone carrier (Twilio), email provider, and analytics platforms. These providers are contractually required to protect your data and use it only to provide services to us.
- Contractors and technicians assigned to your inspection or job, strictly for the purpose of completing the work.
- Legal authorities when required by law, subpoena, or valid legal process.
5. How We Protect Your Information
We use commercially reasonable technical and organizational safeguards to protect the information we collect, including encrypted transmission (HTTPS/TLS) and access controls on our CRM. No system is 100% secure, and we cannot guarantee absolute security, but we work to protect your data.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to understand how visitors use the site, remember preferences, and support core functionality. You can disable cookies in your browser settings, though some parts of the site may not work correctly if you do.
7. Your Rights
Depending on your state of residence, you may have the right to:
- Request access to the personal information we have about you
- Request correction or deletion of that information
- Opt out of certain uses of your data
- Withdraw consent at any time
To make any of these requests, email us at info@crawlspaceofclarksville.com or call (931) 429-3916.
8. Children's Privacy
Our services are intended for property owners aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we'll update the "Effective Date" at the top of this page. Continued use of our site or services after any change constitutes acceptance of the updated policy.
11. Contact Us
Questions about this policy or how we handle your data? Contact:
Crawl Space of Clarksville
Clarksville, TN 37040
Phone: (931) 429-3916
Email: info@crawlspaceofclarksville.com
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